Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific Smart-Vue Pro Remote Monitoring System

Description

• Continue service support post factory warranty with enhanced remote support and annual preventative maintenance
• 3 business day response time¹ for corrective maintenance
• 15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit
• One scheduled preventative maintenance visit including preventative maintenance kit (where applicable)
• Priority unlimited access to OEM-trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using remote support tools
• Access to on-line service knowledge base
• Corrective Maintenance Repair Guarantee for duration of product warranty or one year (whichever is longer²)
• Loaner instrument included as availability allows and where loaners are available for the duration of the repair³
• Instrument software/firmware updates⁴ included as needed to support preventative maintenance visit
• 10% discount on services including: additional preventative maintenance visits, calibration and qualification services

Footnotes:

1. Response time available within 50 miles: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C.
2. As defined in contract terms and conditions
3. Loaner product subject to availability
4. Upgrades to new versions of software not included

**Complete system coverage requires each Smart-Vue Pro datalogger, siren and gateway be covered under service plan.