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Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific ULT Freezers & Standard LN2
Tech Direct Service Plan provides support post factory warranty. Includes 3 day response time (within specified location and criteria), priority technical support, and one preventative maintenance visit.
Brand: Unity Lab Services™ TEDULT
This item is not returnable.
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Description
- Continue service support post factory warranty with enhanced remote support and annual preventative maintenance
- 3 business day response time (may vary by location) for corrective maintenance
- 15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit
- One scheduled Preventative Maintenance visit, including a preventative maintenance kit (where applicable)
- Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
- Access to on-line service knowledge base
- Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the contract terms and conditions
- Instrument Software/ Firmware updates included as needed to support a preventative maintenance visit
- Upgrades to new versions of software are not included
- 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services
Specifications
| Support Post-Factory Warranty | |
| Priority Technical Support, and One Preventative Maintenance Visit | |
| 3 Days (Within Specified Location and Criteria) | |
| Tech Direct Service Plan |
| 3 Day Response Time (Within Specified Location and Criteria), Priority Technical Support, and One Preventative Maintenance Visit | |
| Upgrades to New Software Versions | |
| ULT Freezers and Standard LN2 |